![]() ![]() They deserve better which is why we chose to pay more. or mistreatment? Breaks my heart for them. Why should we pay triple the price then what the other facility charged for the same treatment. This is exactly why we wanted to see them on the cameras. I ended up leaving a message to Myia on the way home since I just could not believe, for the amount of money we paid to board them here, our one dog was returned to me in almost the same condition as the other facility. Her white fur was also stained a lovely shade of light yellow on her paws, back of her legs, chest, hind quarters, and tail. She came out reeking of doggy cologne and urine. ![]() Then about 10 min later they bring out our other dog after Myia said that they were washing some mud off her paws from playing. It’s never taken that long to get our dog. Not going to lie, I was a little suspicious. A little over 20min later they bring out our older dog. I closed out the bill and waited for them to bring out our dogs. I even verbalized my concern to the scheduling supervisor, Miya, while I was there to pick up our dogs and told her about my previous experience at the other facility. Ok, accidents happen- not a big deal, but we still would have liked to have seen our dogs while we were away. So due to the holiday (limited hours) and my number being entered incorrectly into the system, I never received a call back/update. Initially things started out ok, but we were unable to see our dogs on the web cams (they had one on one play times scheduled) so I called to see what times they were going to be out and get an update. Due to that horrible experience, we returned to Safari pet resort to board our dogs this time. Due to the price of boarding our pets here, we chose a different boarding facility over on Thompson which was cheaper, for our last trip, and concluded that you get what you pay for after we picked up our dogs. We previously boarded our lab here (summer of 2020) and aside from her getting an ear infection (we think from water getting in her ear when she was groomed, but accidents happen), we were happy with the quality of service provided. We were just disappointed with the service that was provided to our pets when we boarded them this time. ![]()
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